Customer Success Manager II

Role Overview

The Customer Success Manager II is responsible for driving long-term success and growth across a strategic portfolio of enterprise customers. This role serves as the primary business partner and trusted advisor to senior stakeholders, ensuring an exceptional customer experience, strong net revenue retention, high product adoption, and advocacy.

What You Will Do

Own a portfolio of enterprise accounts with accountability for renewal, net revenue retention, and expansion, leveraging data and insights to proactively manage risk and opportunity. Drive product adoption and value realization by developing and executing customer success plans aligned to the customer’s strategic objectives and key outcomes.

Why It Might Be a Fit

This role requires strong consultative and problem-solving skills, with a natural curiosity about the customer’s business, use cases, and success metrics. Passion for technology and a solution-centric mindset, with the ability to quickly learn new products and articulate their business value.

Requirements

• 5+ years of professional experience, including 2–4+ years in Customer Success, Account Management, or a similar client-facing role within B2B SaaS
• Proven experience managing mid-market and/or enterprise accounts, with comfort engaging senior and executive stakeholders (Director, VP, C‐Suite)
• Demonstrated track record of meeting or exceeding renewal, retention, and expansion targets
• Strong experience using CRM tools (preferably Salesforce) to manage accounts, opportunities, and customer health activities

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs