1st Line IT Support Analyst

We are looking for a customer centric 1st Line IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies.

Requirements

• Operating Systems: Proficiency in Windows 10/11 and macOS
• Software & Hardware: Troubleshooting Microsoft 365 (Office, Outlook, SharePoint, Teams), Active Directory basics (password resets, user creation), and printer/peripheral support.
• Networking: Basic understanding of IP addresses, routers, and connectivity troubleshooting.
• Ticketing Systems: Experience logging, managing, and resolving incidents in IT Service Management (ITSM) tools
• Strong communication skills, experience with ticketing systems, and the ability to perform tasks like password resets and user setups