Application Support Engineer

Role Overview

The Support team are critical to the successful long-term relationship between DOCOsoft and our clients. Our Business Application Support Engineers will be responsible for troubleshooting and resolving complex issues, monitoring and measuring the success of the incident management process, all the while working with the team to deliver outstanding service to our customers.

What You Will Do

Drive continuous service improvement, troubleshoot and resolve complex issues, monitor and measure incident management process, perform post-incident reviews, maintain metrics and reporting, educate teams on best practice, drive innovation and quality, and perform various administrative tasks.

Why It Might Be a Fit

We are looking for a collaborative mindset with a focus on team-working, excellent verbal and written communication skills, and the ability to communicate technical information in a non-technical language. Experience with Microsoft SQL Server, Windows desktop/server environments, and Internet Information Services (IIS) is also required.

Requirements

• University degree
• 3+ years of relevant work experience
• Experience working in a client-facing technical support role
• Logical and systematic approach to problem resolution
• Experience with Microsoft SQL Server in a production environment
• Practical knowledge of the Windows desktop/server environments
• Knowledge of Internet Information Services (IIS)
• Well-developed analytical skills, quantitative, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to communicate technical information in a non-technical language

Benefits

• 25 days Annual Leave
• Private pension
• Bonus scheme
• Private health
• Life assurance