Technischer Kundensdienst (x/f/m)
DoctolibBerlin, Germany
Posted October 17, 2025
Full Time
About the Company
Doctolib is a B Corp committed to revolutionizing healthcare access through innovative technologies. The company connects over 80 million patients with optimal care options and empowers healthcare professionals with advanced tools. With a focus on e-health, telehealth, and data protection, Doctolib aims to build a more efficient and accessible healthcare system.
Job Description
Doctolib is seeking a Customer Service Agent for their Technical Services team in Berlin. The agent will support new customers and existing customers by onboarding, troubleshooting, and resolving technical issues. The role involves analysis, communication, and contributing to the company's digitalization efforts in the healthcare sector.
Requirements
- Expand professional experience in SLA-supported IT Support with at least 2 years
- Firm understanding of application architectures and interfaces
- Experience with SQL and database systems
- Very strong solution orientation and customer focus
- Excellent communication skills (English and German C1-Niveau)
Benefits
- Company health insurance
- Monthly bonus
- Competitive salary
- 28 days holiday
- Parent Care Program
- Holiday days
- Public transport reimbursement
- Flexibility Days
- Catering budget
- Sports offer