Customer Service Representative

Role Overview

We are a progressive technology company in the healthcare sector, looking for a customer service representative to join our team. The role involves handling customer complaints, solving complex cases, and working closely with colleagues to develop solutions. The ideal candidate has several years of experience in telephone and written customer service, experience with CRM systems, and strong communication skills.

What You Will Do

You will handle customer inquiries via email and phone, take complaints, and ensure competent and solution-oriented handling. You will also work closely with colleagues and specialists from marketing and development to develop solutions and approaches.

Why It Might Be a Fit

This role is a great opportunity to work in a dynamic and innovative environment, with a motivated and friendly team. You will have the chance to work independently, bring in ideas, and contribute to the company's growth and development.

Requirements

• Several years of experience in telephone and written customer service in the B2C or B2B sector
• Experience with CRM systems
• Strong communication skills and team ability
• Safe handling of MS Office applications
• Fluent German and English in word and writing

Benefits

• Great workplace in a varied and exciting work environment
• Opportunity to work independently and bring in ideas
• Motivated and friendly team
• Attractive remuneration and benefits