Desktop Support Tech II
DOCUmationSan Antonio, Texas, United States
Posted August 27, 2025
Full Time
About the Company
DOCUmation is a Texas‑based provider of managed technology solutions that help businesses operate securely, efficiently, and with less stress. The company specializes in IT infrastructure, cloud services, cybersecurity, device management, and intelligent automation, while also offering a full suite of printing and imaging solutions—including network printers, copiers, thermal scanners, and data storage. With over 35 years of experience and teams in San Antonio, Houston, Dallas‑Fort Worth, and Midland‑Odessa, DOCUmation serves organizations of all sizes across Texas, emphasizing a people‑first, hands‑on approach that prioritizes relationships over transactions. Their commitment to accountability, real expertise, and partnership distinguishes them as a trusted technology ally rather than a typical vendor.
Job Description
We are seeking a skilled Desktop Support Technician II to join our IT team in San Antonio, TX. This role is focused on resolving IT tickets, handling common technical issues, and ensuring smooth operation of employee technology.
Requirements
- IT Ticket Management: Efficiently manage and resolve IT tickets, prioritizing tasks based on urgency and impact, while also handling direct calls when needed.
- Hardware Troubleshooting: Resolve issues with desktop and laptop hardware, including Yealink desk phones, docks, monitors, headsets, web cameras, and other peripherals.
- Mobile Device Management (MDM): Provide support for smartphones and tablets, particularly iPhones and iPads, using Intune.
- Software Support: Troubleshoot software-related problems on Windows 10 and 11, including Windows login issues, Single Sign-On (SSO) problems, browser issues, and password lockouts.
- Network Connectivity: Diagnose and repair network connection issues from the user’s desk to the switch.
- Printer and Email Troubleshooting: Resolve issues related to printers, email services, and Microsoft Outlook.
- User Desk Support: Provide direct, on-site support by visiting users at their desks to resolve technical issues.
- Preventative Maintenance: Perform routine checks and maintenance on user equipment to prevent issues before they arise.
- Documentation: Maintain accurate records of work performed, including detailed notes on ticket resolution, for future reference and continuous improvement.
Benefits
- Employment practices are in compliance with all local, state, and federal employment laws, including non-discrimination and equal employment opportunity provisions.
