Customer Operations Administrator

Role Overview

As a Customer Operations Administrator, you will be part of the Metering and Settlement Team, responsible for managing worklists, resolving issues, improving data quality, and processing customer and contract data.

What You Will Do

Your day-to-day responsibilities will include managing worklists, resolving issues, improving data quality, validating and processing change of tenancies, and coordinating lettering and email campaigns.

Why It Might Be a Fit

To be successful in this role, you will need experience in a customer-focused or administrative role, knowledge of the electricity industry and regulatory frameworks, and excellent organisational skills.

Requirements

• Experience in a customer-focused or administrative role
• Knowledge of the electricity industry and regulatory frameworks
• Excellent organisational skills

Benefits

• Discretionary bonus
• Private Healthcare
• SAYE (Sharesave)
• Personal accident cover
• Group personal pension plan
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of annual membership of one relevant and appropriate professional body