Associate Technical Support Engineer

Druva is looking for an Associate Technical Support Engineer to join their Global Customer Support team. The role involves providing technical support for Druva products, troubleshooting issues, and ensuring customer success and satisfaction. The ideal candidate will have a Bachelor's degree in a technical field and 3+ years of relevant work experience.

Requirements

• Flexibility to work in shifts 24X7X365
• Collaboration and teamwork
• Troubleshooting skills
• Knowledge management and data capture
• Complex technical issue-solving
• Effective communication and customer relationship management
• Follow standard procedures for proper escalation
• Use of remote support tools and case management systems
• Meeting Service Level Agreements metric

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Life insurance