Senior Technical Support Engineer - L2 support

Dsquares is a loyalty program provider that crafts loyalty solutions to give unforgettable experiences to customers. As a Technical Support Engineer, you will troubleshoot technical problems, provide excellent customer support, and assist in deploying new features and systems.

Requirements

• Provide Level 2/3 support for enterprise applications and platforms.
• Troubleshoot application issues and perform root cause analysis.
• Monitor application performance and respond to alerts and incidents.
• Coordinate with development, QA, and infrastructure teams to resolve issues.
• Handle application deployments, updates, and configuration changes.
• Maintain detailed documentation of issues, solutions, and standard operating procedures.
• Provide support during releases, upgrades, and system patches.
• Work with vendors and third-party providers for application-related issues.
• Ensure compliance with SLAs and support KPIs.

Benefits

• Comprehensive Wellbeing
• Financial Growth
• Work-Life Balance
• Continuous Development
• Perks and Privileges