DTCC is seeking a Lead Application Support Engineer to join its Development family, responsible for creating, designing, deploying, and supporting applications, programs, and software solutions.
Requirements
- Demonstrated experience with ITIL Change, Incident, and Problem Management processes.
- Lead the resolution of critical production issues by coordinating Major Incident calls, engaging appropriate teams, and driving root cause analysis to closure.
- Troubleshoot and debug application and system components within complex, highly regulated environments spanning on-premise, cloud, and hybrid platforms.
- Review and analyze proposed application designs, identifying operational gaps and providing recommendations to improve performance, resiliency, and supportability.
- Hands-on experience with monitoring and alerting across distributed, cloud, and mainframe environments.
- Strong understanding of cybersecurity best practices, including access controls, password management, and malware detection.
- Participate in Monthly Service Reviews (MSR) with development partners to review KPIs, operational metrics, and service performance.
- Execute responsibilities during planned and unplanned Disaster Recovery and Loss-of-Region events, ensuring required tasks are completed and evidence is collected.
- Collaborate effectively within the team and across functional groups to resolve application issues and escalate when necessary.
- Support internal and external audit requests by providing accurate documentation and evidence in a timely manner.
- Plan and execute certificate creation and renewals as required to support secure application operations.
- Create, enhance, and monitor dashboards to improve observability and proactively identify potential issues.
- Demonstrated ability to gather, analyze, and translate project and operational requirements into technical specifications.
- Deep understanding of the full application lifecycle, including development, testing, deployment, and support.
- Strong verbal and written communication skills, with the ability to communicate clearly and effectively with technical and non-technical stakeholders.
- Promote a culture of transparency, accountability, and continuous improvement.
- Review and validate analysis performed by team members and implement corrective actions to prevent incident recurrence.
- Resolve critical application alerts promptly, including production defects, providing clear business impact assessments and root-cause analysis; support minor enhancements as needed.
- Review, update, and maintain knowledge articles and runbooks in partnership with application development teams to ensure accuracy and relevance.
- Validate and submit responses for audit-related requests for information (RFI).
- Review and execute Disaster Recovery procedures and scripts during outages, ensuring Business Continuity Management (BCM) evidence is properly documented.
- Identify and implement automation opportunities to reduce manual effort and improve efficiency in application monitoring and support processes.
- Partner with development teams throughout the design and development lifecycle to ensure applications are operationally ready and supportable.
Benefits
- Competitive compensation
- Comprehensive health and life insurance and well-being benefits
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care
- Flexible/hybrid model of 3 days onsite and 2 days remote
