The PMO Manager supports the smooth delivery of projects across multiple workstreams, maintaining project documentation, tracking progress, coordinating Hypercare activities, and assisting in managing risks and dependencies.
Requirements
- Knowledge Management: Maintain and organise the project knowledge base, ensuring documentation is up to date and easy to find.
- KPI Support: Help Project Managers track and update Key Performance Indicators, keeping projects aligned with agreed goals and metrics.
- Hypercare Activities: Support the coordination of post-launch Hypercare activities, helping to ensure smooth transitions from development to production and flagging any issues that need attention.
- Risk & Issue Management: Work with PMs to identify and track project risks, issues, and dependencies, escalating where necessary to keep things on track.
- Cross-Stream Coordination: Help facilitate communication between different project teams, supporting alignment and flagging potential conflicts early.
- Communication & Escalation: Assist in maintaining communication plans and escalation processes, ensuring the right people are kept informed at the right time.
- Reporting to PMO Director: Keep the PMO Director updated on project status, flagging any significant risks or blockers as they arise.
- Supporting Project Managers: Provide day-to-day support to PMs, sharing knowledge and helping ensure processes and best practices are followed.
- Vendor Coordination: Assist in coordinating with external vendors, helping to track deliverables and flag any performance concerns.
