Client Success Manager (Senior Manager)

Role Overview

Acting as the primary point of contact and trusted advisor for key clients, the CSM is responsible for driving exceptional client outcomes through service excellence, strong financial performance, and sustainable account growth.

What You Will Do

Build and maintain strong executive-level relationships, align DXC services and solutions with client strategic objectives, oversee contracted service obligations, and drive effective issue resolution and continuous service improvement.

Why It Might Be a Fit

The successful candidate will support one of DXC’s most significant accounts, with opportunities to influence delivery excellence, financial performance, and long-term partnership success.

Requirements

• Bachelor’s degree or equivalent professional experience
• Demonstrated success in client-facing account management or client success leadership roles
• Proven track record managing large-scale, strategic accounts within complex or regulated environments
• Experience within Aerospace, Defence, or similarly secure sectors is highly desirable
• Eligible for UK security clearance
• Must be a UK National with a minimum of 10 consecutive years UK residency (no gaps)

Benefits

• People-first culture focused on collaboration, innovation, and continuous development
• Inclusive environment where everyone can thrive
• Flexibility to support wellbeing, productivity, individual work styles, and life circumstances