Field Support Engineer/End User

Role Overview

Provide on-site technical support to users and industrial environments, ensuring the resolution of incidents, maintenance of equipment, and operational continuity.

What You Will Do

Respond to incidents, diagnose problems, resolve or escalate when necessary, and ensure validation with the user before closure. Prepare, configure, and deliver equipment, and manage equipment lifecycle.

Why It Might Be a Fit

This role requires strong technical skills, problem-solving abilities, and excellent communication skills. The ideal candidate will be able to work independently and as part of a team, and will have a strong understanding of IT systems and equipment.

Requirements

• Technical support and incident resolution
• Workplace management
• Equipment lifecycle management
• Logistics and inventory management
• Local support and proximity to the user
• Coordination and teamwork
• Incident management and continuous improvement
• Security and compliance
• Documentation and training

Benefits

• In-person collaboration
• Flexibility to support wellbeing, productivity, individual work styles, and life circumstances