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Job description
The Help Desk Specialist will apply customer service fundamentals, incident response, problem response, and change management principles to resolve customer/application problems.
Create and manage escalation procedures, document and track problems, escalate to functional or programming staff as needed, and work towards problem resolution.
The successful candidate will have experience in research, isolation, and resolution steps, and will respond to and diagnose problems through user interaction.
Company
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Tech, Software & IT Services • Corporate Services
Eagle Technologies is a technology solutions provider specializing in the design, development, and management of complex IT infrastructure for government and large enterprise clients. Founded in 2004, Eagle Technologies delivers end-to-end solutions encompassing cloud services, application development, cybersecurity, data management, and business intelligence. The company leverages strong partnerships with industry leaders like HPE, VMware, Microsoft, and Cisco to provide sustainable and high-value solutions. Eagle Technologies differentiates itself through collaborative client engagement, ensuring comfort and confidence in technology decisions. They focus on maximizing return on investment by integrating existing infrastructure with modern technologies, offering expertise in areas such as big data analytics, mobile and web application development, and robust IT security protocols. This makes Eagle Technologies an ideal environment for professionals seeking to contribute to impactful projects within a dynamic and growing organization.