The Shelter Operations Director role is an exciting opportunity to serve as a guiding force behind East Bay SPCA’s incredible team of animal welfare professionals while making a true difference in the lives of countless animals and their people.
Requirements
- Develops, oversees, and monitors programs and practices at both shelter sites to maintain and improve the standards of shelter customer and animal care
- Develops, oversees, and monitors programs and practices to expand adoption methods and numbers including, but not limited to, evaluating off-site adoption opportunities and foster-to-adopt programming
- Uses a change management approach to prepare staff and programs for a shifting shelter animal demographic and intake type
- Maintains a working knowledge of developments and trends in animal welfare and sheltering and manages change to ensure industry best practices are being met
- Oversees the transfer and intake of cats and dogs at both facilities
- Participates in the evaluation of animals for adoption, rescue, euthanasia or other outcomes
- Performs animal euthanasia when required and oversees the maintenance of euthanasia records
- Models efficient and appropriate interaction with clients, promoting good public relations
- Actively encourages volunteer participation; collaborates with the Volunteer Services Manager to engage volunteers at the shelters in appropriate ways that further the mission of East Bay SPCA
- Collaborates daily with and provides direction to operational departments to ensure efficient pathway planning and animal flow, providing oversight of the inventory of shelter animals.
- Develops and maintains strong working relationships with other departments including Marketing & Communications, Philanthropy, Volunteer Services, and Behavior & Training to promote teamwork,communication, and to achieve organizational goals
- May be required to transfer animals between all East Bay SPCA campuses and offsite locations (fleet vehicle provided or mileage reimbursement if using personal vehicle)
- Serves as a representative of East Bay SPCA leadership to clients and, in partnership with managerial staff, resolves customer concerns.
- Leads collaborations for Operations teams with Philanthropy/Marketing departments and participates in events for fundraising, community outreach, and adoptions.
- Serves as a mentor and compassionate leader for all direct and indirect reports
- Fosters teamwork, creativity and innovation to meet East Bay SPCA goals
- Assures that staff members provide high quality customer service at all times and have the training and resources to do so
- Assists in facilitating ongoing professional development for all shelter operations staff
- Responsible for staff selection, on-boarding, training, and performance management, including timely performance evaluations, coaching, feedback, and discipline for all shelter operations staff at both shelter sites
- Oversees scheduling to ensure that both shelters are staffed appropriately to meet client and animal care needs
- Communicates pertinent information to all shelter staff in a timely and effective manner, including but not limited to, regular meetings
- Reviews and approves staff payroll, paid time off requests, and requests for continuing education and training in compliance with East Bay SPCA policies
- Responds in a timely and appropriate manner to staff and volunteer needs and requests
- Ensures adherence by shelter staff to East Bay SPCA policies and procedures
- Maintains official records and data related to shelter operations; oversees record keeping and reporting in accordance with agency policy, and in compliance with federal, state, and local regulations; prepares data reports quarterly or as needed by the organization
- Works with representatives of animal welfare organizations, partners, and government agencies, to develop and implement collaborative programs and services to meet community needs and achieve East Bay SPCA’s mission and goals
- Oversees contracts with municipal animal control agencies
- Works with department managers to oversee ordering and inventory of medications and supplies for both shelters
- Assures the safety of the workplace and actively monitors safety for staff, volunteers, clients, and animals
- Under the direction of the Vice President of Operations and in collaboration with department managers, prepares annual budgets for entire shelter operations; monitors actual expenses monthly to avoid or mitigate negative variances
- Collaborates with Philanthropy department on fundraising initiatives and grant procurement and reporting
- Reviews and approves invoices for payment of shelter-related expenses
- Documents, reports, and reviews any accidents or incidents in a proper and timely manner
- Responds to electronic and telephone messages in a timely and appropriate manner
- Shares in opening and closing responsibilities at both shelter facilities
Benefits
- Medical and dental benefits fully covered
- Optional vision coverage
- 401(K) Retirement Plan with 3% company contribution
- Life insurance
- Short-term and long-term disability insurance
- Employee Assistance Program
- Generous paid time off
- 80 paid holiday hours annually and an additional personal holiday after one year
- Waived pet adoption fees
- Discounted veterinary care
- Behavior and training classes
- Commuter reimbursement
- Industry discounts
