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Job description
The Application Support Engineer will provide technical support, maintenance, and continuous improvement of business-critical applications. This role involves incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications.
Support DMS, troubleshoot ingestion, indexing, search, and document lifecycle issues, participate in rotating shifts and on-call, troubleshoot and resolve technical application issues, monitor application performance, server health, and alert systems, perform root cause analysis, assist in code migrations, system configuration changes, and software releases, maintain up-to-date documentation, coordinate with development, QA, and infrastructure teams, provide user support.
The ideal candidate will have strong technical skills, excellent problem-solving abilities, and good communication skills.
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