We are seeking a highly skilled and motivated Blended Customer Service Representative to join our team and provide outstanding customer support to our offshore client.
Requirements
- At least 6 months voice call center experience handling US accounts
- At least 6 months experience as an Email/Chat Support handling US accounts
- Min Typing Speed of 40-50wpm with 95% accuracy (faster preferred)
- Grammar Assessment passing score > 32/40 (80%)
- Excellent comprehension skills with a perfect score of 15/15 (100%)
- Experience in sales is a plus
- Outstanding written and verbal communication skills, great email, chat, social media, phone etiquette
- Genuine care for customers & clients
- Customer focus and adaptability to different personality types
- Ability to ask prying questions and diffuse tense situations
- Knowledge of CRM platforms is a plus
- Flexibility to work in shifts, including weekends and holidays
- Passion for delivering exceptional customer service and ensuring customer satisfaction
