Cross-Channel Customer Service Agent (Email, Chat, Voice) | Davao

We are seeking a highly skilled and motivated Blended Customer Service Representative to join our team and provide outstanding customer support to our offshore client.

Requirements

• At least 6 months voice call center experience handling US accounts
• At least 6 months experience as an Email/Chat Support handling US accounts
• Min Typing Speed of 40-50wpm with 95% accuracy (faster preferred)
• Grammar Assessment passing score > 32/40 (80%)
• Excellent comprehension skills with a perfect score of 15/15 (100%)
• Experience in sales is a plus
• Outstanding written and verbal communication skills, great email, chat, social media, phone etiquette
• Genuine care for customers & clients
• Customer focus and adaptability to different personality types
• Ability to ask prying questions and diffuse tense situations
• Knowledge of CRM platforms is a plus
• Flexibility to work in shifts, including weekends and holidays
• Passion for delivering exceptional customer service and ensuring customer satisfaction