Senior Service Desk Analyst

ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst to join our amazing team of Technologists. The successful candidate will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments.

Requirements

• Minimum 2 years of end user support
• Microsoft Operating Systems such as Windows 10,11 Microsoft Office 2010-2019
• Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting
• Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint
• Basic PowerShell experience, e.g., copy/paste (not writing script)
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions
• Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering
• Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.)
• Experience troubleshooting file and print services

Benefits

• Competitive compensation package
• Separate sick leave and vacation leave
• Health benefit eligibility the first of the month
• Life and accident insurances