Senior Analyst
eClerxPune, Maharashtra, India
Posted March 30, 2026
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
Process and fix technical issues, deliver presentations, and support customers in a global environment.
Requirements
- Process and fix technical issues
- Create and deliver presentations
- Provide L1/L2 support for system and network troubleshooting
- Contribute to improving customer support
- Support users in India and internationally
- Own and execute IT asset movement and management
- Troubleshoot printers and prepare reports
- Escalate issues and guide the team
- Work in rotational shifts
- Manage shift rosters
- Have extensive knowledge of IT operations and applications
- Read, write, speak, and understand English