End User Support Technician

Role Overview

Edgewater is seeking an End User Support Technician to support a major national laboratory. The role involves providing basic field support, preparing functional requirements and specifications for hardware acquisitions, and providing support for on-the-spot diagnostic evaluations.

What You Will Do

Provide basic field support, respond to system user requests, perform on-the-spot diagnostic evaluations, and train users on system operation.

Why It Might Be a Fit

Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience. Must be a U.S. Citizen and possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.

Requirements

• General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
• Must be a U.S. Citizen
• Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.
• Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.