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Job description
Service Engineers will troubleshoot, repair equipment, and provide customer support for ETC's visual environment technologies. The role requires experience in theatrical or lighting, ability to work independently, and fluency in multiple languages. The position is a field position that requires work outside of an ETC office, occasional evening and weekend work, and the ability to use hand tools, power tools, and electronic measuring devices.
Repair faulty equipment, generate service notifications, inform customers of repair status, and perform end-user and technician training. The Service Engineer will also provide 24-hour customer support, respond to technical questions, and identify issues to address them.
This position is suitable for individuals with a strong background in electrical engineering, experience in entertainment lighting, and excellent communication and problem-solving skills. The role offers a unique work environment, great benefits, and opportunities for growth and development.
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Company
Manufacturing • Entertainment • Tech, Software & IT Services
Electronic Theatre Controls (ETC) is a global leader in the design and manufacture of innovative lighting and rigging technologies for the entertainment and architectural markets. For nearly 50 years, ETC has provided professional-grade solutions – including entertainment, architectural, and industrial weighing/measuring systems – to a diverse range of venues worldwide, from theaters and houses of worship to hotels and theme parks. ETC distinguishes itself through a commitment to technical excellence and unparalleled customer support, backed by a global network of certified service centers. The company fosters a culture of innovation, consistently developing cutting-edge tools while maintaining accessibility for professionals across the industry, making it a highly respected and sought-after employer.