Software Support Manager

Elekta is looking for a Software Support Manager to lead and optimize software support operations across the region, ensuring high standards of service delivery for customers.

Requirements

• Oversee escalation pathways and act as a senior point of contact for critical or complex customer issues
• Ensure all customer contact channels are appropriately staffed and optimized
• Identify and escalate gaps in support capacity or capability to senior leadership
• Support the successful rollout of new products, upgrades, and enhancements within the region
• Drive effective knowledge transfer to ensure teams are equipped to support new technologies
• Provide ongoing feedback to improve product serviceability and supportability
• Analyse customer feedback and satisfaction data, driving targeted improvement initiatives
• Foster cross-functional collaboration to support regional and organisational objectives
• Monitor departmental budgets and highlight any variances or risks
• Ensure adherence to business management systems, quality standards, and regulatory requirements
• Maintain clear communication with regional stakeholders on key risks, issues, and activities
• Lead, coach, and develop software support staff, including conducting regular performance reviews
• Represent Software Support in internal and external forums, maintaining a professional presence
• Promote Elekta’s brand, values, and strategic priorities in all activities

Benefits

• Up to 25 paid vacation days
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant