Guest Service Agent (S26)

Ella Resorts is a luxury hospitality provider seeking Guest Service Agents and Senior GS Agents to join its team. As a primary point of contact for guests, agents will ensure a warm welcome and personalized assistance throughout their stay.

Requirements

• 1-3 years of experience in Guest Relations or Front Office in a luxury hospitality setting
• Fluency in English; other languages (especially French, German, Russian, or Arabic) are highly desirable
• Familiarity with hotel PMS systems and guest service protocols
• Formal training in hospitality or tourism is preferred
• Strong knowledge of the resort's surroundings, experiences, and amenities
• Warm, genuine, and empathetic personality
• Excellent interpersonal and communication skills
• High cultural awareness and emotional intelligence
• Poise, discretion, and grace under pressure
• Impeccable grooming and professional appearance

Benefits

• Competitive remuneration package
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals