Ella Resorts is a luxury hospitality provider seeking Guest Service Agents and Senior GS Agents to join its team. As a primary point of contact for guests, agents will ensure a warm welcome and personalized assistance throughout their stay.
Requirements
- 1-3 years of experience in Guest Relations or Front Office in a luxury hospitality setting
- Fluency in English; other languages (especially French, German, Russian, or Arabic) are highly desirable
- Familiarity with hotel PMS systems and guest service protocols
- Formal training in hospitality or tourism is preferred
- Strong knowledge of the resort's surroundings, experiences, and amenities
- Warm, genuine, and empathetic personality
- Excellent interpersonal and communication skills
- High cultural awareness and emotional intelligence
- Poise, discretion, and grace under pressure
- Impeccable grooming and professional appearance
Benefits
- Competitive remuneration package
- Career advancement in a fast-growing organization
- Continuous learning & development within a transparent & inclusive working environment
- Collaborative working environment
- Accommodation & meals