CRM - Dynamics 365 – Solution Architect

Role Overview

Join our team as a Dynamics 365 Customer Engagement (CE) Solution Architect to design, evolve, and optimize CRM solutions based on the Microsoft Power Platform. You will work with enterprise clients, business stakeholders, and technical teams to transform complex requirements into scalable, performant, and value-driven solutions.

What You Will Do

Lead architectural design and evolution of solutions, evaluate and optimize performance, stability, and scalability of CRM solutions, conduct technical and business workshops, and ensure the quality of the solution throughout the project lifecycle.

Why It Might Be a Fit

You will be part of our Talent Community CRM & Power Platform, operating in international and high-complexity contexts, contributing to the modernization of Sales, Customer Service, Marketing, and Customer Experience processes.

Requirements

• Consolidated experience on Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, etc.)
• Ability to design, optimize, and resolve issues on CRM configurations and customizations
• Experience in developing with Power Apps, Dynamics SDK, and UI, business logic, and backend personalizations
• Knowledge of ALM principles and deployment practices (GitHub, Azure DevOps, CI/CD)
• Experience in enterprise integrations between Dynamics 365 and external systems
• Monitoring, administration, and troubleshooting skills, including custom logs
• Familiarity with platform tools such as: Power Platform Administration Center, Azure Application Insights, Copilot Studio
• Excellent communication and collaboration skills with technical and business stakeholders
• Experience in consulting or customer-facing roles
• Fluent English

Benefits

• Professional growth and continuous training
• Access to AI-based methodologies and tools
• Inclusive, innovative, and international work environment
• Opportunity to work closely with Microsoft
• Live your best career
• Meritocratic company
• Continuous training
• Strategic partnerships with Microsoft
• Numerous certifications
• Open and inclusive environment
• Innovative projects
• Smart working
• Personalized benefits
• Corporate well-being programs