Regional Manager, Customer Success - APAC
ElsevierSingapore, Singapore ā¢ Japan ā¢ Bengaluru, Karnataka, India ā¢ Japan
Posted April 8, 2026
Full Time
About the Company
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
Job Description
The Regional Customer Success Manager (RCSM) leads a team of Customer Success Managers to ensure customers receive exceptional service, driving retention and growth across the APAC region while aligning Customer Success activities with broader commercial priorities.
Requirements
- Proven experience managing Customer Success or Account Management teams across the APAC region
- Demonstrated ability to operate effectively within a matrixed, cross-functional organisation
- Knowledge of Elsevier's products and services or experience in related industries would be beneficial
- Excellent communication, leadership and stakeholder management skills
- Analytical mindset with the ability to interpret data and drive insights
- Multilingual capability relevant to key APAC markets would be an advantage
Benefits
- Medical Inpatient and Outpatient Insurance
- Long Service Award
- Flexible Working Arrangements
- Access to Learning and Development Resources
