Regional Manager, Customer Success - APAC

The Regional Customer Success Manager (RCSM) leads a team of Customer Success Managers to ensure customers receive exceptional service, driving retention and growth across the APAC region while aligning Customer Success activities with broader commercial priorities.

Requirements

• Proven experience managing Customer Success or Account Management teams across the APAC region
• Demonstrated ability to operate effectively within a matrixed, cross-functional organisation
• Knowledge of Elsevier's products and services or experience in related industries would be beneficial
• Excellent communication, leadership and stakeholder management skills
• Analytical mindset with the ability to interpret data and drive insights
• Multilingual capability relevant to key APAC markets would be an advantage

Benefits

• Medical Inpatient and Outpatient Insurance
• Long Service Award
• Flexible Working Arrangements
• Access to Learning and Development Resources