Customer Service Support Representative

Customer Service Support Representative will manage customer orders, process returns, and resolve customer queries/issues through various channels, providing a differentiated operational support throughout the sales and post-sales cycle, and drive escalation and continuous improvement for Customer Operations organization.

Requirements

• Bachelor's degree completed, or relevant customer service experience
• Between 2-3 years of experience in Shared Service Centers, preferably in the Customer Service/Operations field
• Ability to work full-time and able to work overtime as business needs require
• Advanced English language level - reading, writing, and verbal communication skills
• Excellent customer-facing communication skills
• Proficient in computer usage and a variety of basic skills
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed
• Effective time management skills and a self-starter attitude
• Ability to take ownership of customer needs and demonstrate initiative and decision-making

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan
• Paid time off
• Sick leave
• Vacation days