Patient Access Specialist/Front Office

Role Overview

Serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. Facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

What You Will Do

Maintain compliance with regulations, provide excellent customer service, protect patient safety, answer phone calls, provide and obtain signatures, enter demographic information, verify insurance benefits, obtain insurance authorizations, maximize collection process, scan registration and clinical documentation, assist with patient transfers, respond to medical record requests, maintain cash drawer, and maintain logs.

Why It Might Be a Fit

We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Requirements

• High School Diploma or GED
• 2 years of patient registration and insurance verification experience in a health care setting
• Emergency Department registration experience
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors
• Basic understanding of medical terminology
• Excellent customer service
• Working knowledge of MS Office (MS Word, Excel and Outlook)
• Fluency in English; written and oral communication
• Fluency in both English & Spanish (in the El Paso Market)
• Act 33 (Child Abuse History Clearance) and Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years

Benefits

• Night/Weekend shift differentials
• 401K MATCH (100% vested day ONE of eligibility!)
• Paid Employee Referrals
• FREE Parking