Client Service Representative

Role Overview

The Client Service Representative handles inbound calls from existing Empower customers, supporting them with all aspects of their account needs on the Automatic Rollover IRA. The role requires a strong focus on customer service, current financial markets, and retirement account operations.

What You Will Do

Engage with customers via inbound calls, respond to their inquiries, and process requests. Deliver professional service with a pleasant phone demeanor and strong communication skills. Manage a wide array of service requests, including account maintenance and withdrawal requests.

Why It Might Be a Fit

We are looking for candidates with 1+ years of customer service experience, enthusiasm for providing quality service, and strong active listening and verbal communication skills. Financial industry experience is preferred.

Requirements

• 1+ years of customer service experience
• Demonstrated enthusiasm for providing quality service
• Strong active listening and verbal communication skills
• Ability to work in a fast-paced, client-driven call center
• Financial industry experience (preferred)