Dispatcher Warehouse

Role Overview

The Dispatcher (WO) is responsible for receiving equipment orders and sending drivers to pick up and drop off goods to a wide variety of venues during regular standard and off standard working hours. Accountable for logistics, efficiencies, and communicating essential information to drivers and customers.

What You Will Do

Provide superior customer service, coordinate dispatch and delivery activities, ensure drivers have the necessary equipment, communicate with customers on deliveries due to delays, weather, and equipment issues, and ensure order accuracy.

Why It Might Be a Fit

The ideal candidate will have 3 years of transportation or logistics experience, basic audio-visual experience, basic computer skills, exceptional customer service skills, and the ability to lead the organization in a safe, efficient, and caring manner.

Requirements

• High School Diploma / GED
• 3 years of transportation or logistics experience (fleet management preferred)
• Basic Audio-Visual Experience
• Basic Computer Skills
• Exceptional customer service skills
• Understanding of hours of service rules and regulations
• Ability to lead the organization in a safe, efficient, and caring manner
• General knowledge of vehicle inspection and maintenance
• Ability to give, receive, and follow written and/or oral instructions
• High level of composure and good stress management skills
• Alert, focused, and detail-oriented
• Proficient using GPS and other routing systems
• Knowledge of CDL / non-CDL rated equipment and thresholds
• Understanding of air mile rules for both CDL and non-CDL drivers
• Have knowledge and understanding of DOT rules and regulations
• Ability to work both independently and cooperatively
• Good communication skills, both written and verbal, with internal and external customers
• Ability to work safely with high degree of quality
• High degree of team work with customers, peers, and managers
• Ability to use and understand automated routing software
• General competencies skills in smart phone use
• Superior customer service skills
• Demonstrate integrity in all areas
• A sense of ownership and responsibility for safety and timeliness