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Job description
The Production Support Analyst is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. They provide support to the Client Services and Data Management teams as needed.
Provide excellent customer service, troubleshoot technical and non-technical issues, document queries, and escalate issues when necessary.
Ideal candidates should be adept communicators, able to provide guidance to non-technical users, and have a proven ability to understand technical concepts and learn quickly.
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Healthcare
Endpoint Clinical specializes in real-time study and supply management solutions for clinical trials, offering services such as IVR/IWR, IXRS, inventory and clinical supply management, and IRT. With decades of experience, the company positions itself as a proactive partner, anticipating and resolving issues before they arise to keep trials on schedule. By integrating seamlessly into client teams, Endpoint minimizes operational friction and risk, allowing investigators to focus on trial outcomes. Headquartered in Raleigh, NC, with global offices in the US, EU, and Asia, Endpoint delivers flexible, continuous support that differentiates it in the clinical research technology market.