Support Engineer - IT Support

We are strengthening our product organization by clearly separating product strategy from product execution, enabling focus, accountability, and faster delivery. Join us in providing timely technical support to end users across multiple office locations, troubleshooting issues with Windows and macOS devices, Office 365 applications, and common business tools.

Requirements

• 2-4 years of experience in IT support roles
• Working knowledge of Office 365 administration and Azure ID user management
• Experience with Active Directory, endpoint management tools (Intune, SCCM, or similar), and Jira Service Management
• Practical understanding of basic networking concepts, remote support tools, and AV equipment troubleshooting
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Good communication skills and ability to explain technical concepts to non-technical users
• Customer service mindset with a focus on delivering quality support experiences

Benefits

• High level of autonomy and responsibility
• Steep learning curve with a strong focus on development
• Pleasant office environment in Utrecht
• Hybrid working (a combination of working from home and at the office)