Technical Account Manager

Role Overview

The Technical Account Manager serves as the primary technical advisor and advocate for our most strategic enterprise customers. You'll combine deep technical expertise with strategic relationship management to ensure customers maximise the technical value of our platform, optimise performance and reliability, and successfully scale.

What You Will Do

Provide expert guidance on platform capabilities, technical best practices, optimisation strategies, and technical roadmap planning. Conduct regular technical health reviews, develop deep understanding of customer's technical environment, and collaborate with the customer on technical health continuously.

Why It Might Be a Fit

You'll have the opportunity to build trust-based relationships with technical stakeholders and executives, troubleshoot complex technical issues, and drive adoption of advanced features and APIs.

Requirements

• 5-8+ years of technical experience including software engineering, solutions architecture, or technical or implementation consulting within customer-facing environments
• Strong understanding of enterprise software architecture, APIs, integrations, and distributed systems
• Experience with AWS and modern cloud architectures
• Knowledge of integration patterns, data flows, and API design principles
• Experience with authentication, security best practices, and compliance frameworks
• Ability to troubleshoot complex technical issues across multiple domains
• Proven ability to build trust-based relationships with technical stakeholders and executives
• Excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences

Benefits

• 25 days’ holiday + bank holidays
• Option to buy or sell 5 extra annual leave days per year
• Vitality Health Insurance, including private healthcare, virtual GP access, mental‐health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
• Pension with 5% matched contribution
• Regular team‐wide and company‐wide events
• 2 volunteering days per year to give back
• Remote‐first working environment with offices in London and Nottingham