Call Quality Control Analyst – Greek Bilingual (Day Shift)

We are Enteractive, a service provider in the online gambling (iGaming) industry, seeking a Call Quality Control Analyst to join our Quality Control Team in Gzira, Malta. As a Call QC Analyst, you'll monitor and evaluate calls made by sales agents, providing high-quality calls and following established guidelines.

Requirements

• Fluency in both Greek and English is mandatory.
• Fluency in another language at C1 level (Turkish; Swedish; Finnish; Italian; German; Dutch; French; Hindi) is required.
• Keen attention to detail and exceptional analytical skills.
• Strong verbal and written communication abilities.
• A commitment to impartiality in all responsibilities.
• Exceptional organizational and time management skills.
• Honesty and a strong work ethic with a high level of integrity and confidentiality

Benefits

• Mobile device with a paid plan
• Laptop and headset
• Delicious daily breakfasts and lunches
• Coffee, tea, and snacks available 24/7
• Learning and development support
• Good work-life balance
• Company doctor on call when needed
• Chill room with Playstation & ping pong table
• Friday socials and team-building