IT Help Desk Technician

Role Overview

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere.

What You Will Do

Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system.

Why It Might Be a Fit

A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities.

Requirements

• Strong technical knowledge of computer systems, mobile devices, and tech products
• Familiarity with Windows and macOS, and common software applications
• Exceptional teamwork, communication, and customer service skills
• Efficient troubleshooting and problem resolution abilities
• IT certifications (e.g., CompTIA A+) are desirable
• Working knowledge of Microsoft Office tools
• Excellent written and verbal communication
• High attention to detail and phone etiquette

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Short- & Long-Term Disability Insurance
• SIMPLE IRA
• Continued Learning