The Senior Technical Project Manager / vCIO is responsible for leading client-facing technology strategy, managing technical project delivery, and providing hands-on technical leadership across client environments. This role combines project ownership, client advisory, solution design, practical technical execution, and fast-paced decision making in a dynamic MSP environment.
Requirements
- 5+ years of professional IT experience in managed services, systems administration, systems engineering, network administration, technical project management, or a related technical role.
- Prior experience in an MSP or multi-client IT services environment strongly preferred.
- Hands-on experience supporting and implementing various technologies.
- Experience managing or leading technical projects involving infrastructure, Microsoft 365, cybersecurity, endpoint management, cloud services, network changes, vendor transitions, or client onboarding.
- Strong troubleshooting skills and ability to assist directly with complex technical issues when needed.
- Strong customer-facing communication skills, including phone, video, and in-person client meetings.
- Ability to explain technical concepts clearly to business owners, executives, users, vendors, and internal technical teams.
- Experience with PSA, RMM, documentation, and project management tools such as ConnectWise, HaloPSA, N-able, Hudu, IT Glue, Microsoft Planner, or similar platforms.
- Ability to assess technical issues quickly and make sound decisions in a fast-paced environment.
Benefits
- PTO accrual begins after 90 days and increases over time
- Health insurance (Florida Blue plans; Enterfusion covers 60% of employee premium)
- 100% company-paid dental, vision, and life insurance
- Short- & long-term disability
- SIMPLE IRA with company match
- Certification/training reimbursement
