Service Delivery Manager (US)

Entersekt is seeking a Service Delivery Manager to lead client relationships, drive adoption and performance, and ensure services and products meet expectations. The role involves client relationship management, service level agreements, compliance assurance, contract renewal, and incident management.

Requirements

• Bachelor's Degree or equivalent
• 5 Years of experience or more in managing relationships as a SDM or similar role
• Extensive experience in developing, negotiating, and managing SLAs
• Strong background in managing and resolving incidents and problems
• Analytical and problem-solving abilities
• Strong leadership skills
• Deep understanding of service management principles
• Project Management experience
• Strong verbal communication skills
• Experience in creating and delivering reports and presentations
• Experience with Hosted or SaaS offerings in an AWS environment
• Experience in EMV 3-D Secure and card-not-present (CNP) e-commerce environment
• Experience in a range of Authentication Products
• Experience in Mobile Application and SDK support
• Expertise in Salesforce
• Experience in Reporting tools like PowerBI, Tableau or similar
• Experience in Monitoring and Fault-finding tools
• Experience accessing and manipulating data using SQL or Python

Benefits

• Flexible hours
• Remote work
• Plenty of growth opportunities