AV Support Engineer

EOS IT Solutions is a Global Technology and Logistics company seeking an AV Support Engineer to deliver advanced technical support for video conferencing systems and in-room AV technology. The role provides Level 2 support, handling escalations and ensuring rapid resolution of complex technical issues.

Requirements

• Diagnose and resolve in-room AV/VC issues with a resolution success rate of up to 99%
• Configure AV endpoints and infrastructure to meet enterprise standards
• Conduct detailed room audits to validate system readiness and optimize performance
• Perform preventative maintenance to reduce system failures
• Identify, document, and resolve failed or defective equipment
• Execute User Acceptance Testing (UAT) on-site to ensure successful system deployment and functionality
• Install and configure software upgrades to maintain current system integrity and performance
• Deliver exceptional client support with a focus on incident de-escalation and user satisfaction
• Perform break-fix tasks in alignment with SLA timeframes and business impact priorities
• Build strong partnerships with local IT help desks, facilities, events teams, executive assistants, and other key stakeholders

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan