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Job description
As a Customer Support Specialist, you will provide technical support via phone, email, and fax, responding to client calls professionally and ensuring service quality levels are maintained.
Respond to client calls, interact with clients, ensure service quality levels are maintained, and review outstanding issues.
We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.
Company
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Manufacturing • Tech, Software & IT Services • Retail & Wholesale
Epicor provides industry-specific enterprise software solutions to companies involved in manufacturing, distribution, retail, and services. Their core offerings include ERP, supply chain management, CRM, and HCM software, designed to optimize business processes and drive growth. Epicor differentiates itself through deep industry expertise, particularly within automotive, building supply, and retail sectors. They partner closely with clients to deliver flexible, scalable solutions that address unique challenges and enable increased productivity, improved performance, and accelerated digital transformation.