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Job description
As an Application Expert Support based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.
Respond to client calls in a professional manner, providing appropriate solutions and advice. Interact with clients in performing complex testing, support and troubleshooting technical functions remotely. Ensure Service Quality levels are maintained and adhered to.
We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.
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Company
Manufacturing • Tech, Software & IT Services • Retail & Wholesale
Epicor provides industry-specific enterprise software solutions to companies involved in manufacturing, distribution, retail, and services. Their core offerings include ERP, supply chain management, CRM, and HCM software, designed to optimize business processes and drive growth. Epicor differentiates itself through deep industry expertise, particularly within automotive, building supply, and retail sectors. They partner closely with clients to deliver flexible, scalable solutions that address unique challenges and enable increased productivity, improved performance, and accelerated digital transformation.