Customer Support Data Center Technician

Role Overview

Join Equinix's operations team as a Customer Support Data Center Technician, maintaining and evolving critical infrastructure that powers the digital world. This role is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix's data center operations.

What You Will Do

Manage and resolve customer support requests, perform 'rack and stack' installations of customer equipment, conduct layer 1–3 connectivity tests, and provide professional on-site customer support.

Why It Might Be a Fit

This role is ideal for military service members within or nearing their 180-day window for separation from active duty or military spouses wanting to engage a technology career. You'll gain experience in structured cabling, network testing, and troubleshooting, and enhance your customer service and communication skills.

Requirements

• Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
• Technical or Non-Technical MOS, NEC, or AFSC
• High school diploma or equivalent
• 2–4 years of experience in technical support, IT, telecom, or data center operations
• Ability to read wiring schematics and installation plans
• Experience with fiber and coaxial terminations preferred
• Strong attention to detail and documentation skills
• Comfortable working in a physical, hands-on environment

Benefits

• Employee Assistance Program
• Insurance (health, life, disability, and voluntary plans)
• Retirement plan
• Paid Time Off (PTO) and Paid Holidays