Application Support Analyst

Role Overview

The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams. The role involves developing expert knowledge of in-house developed software products and addressing customer queries and support issues.

What You Will Do

Provide customer support, log and resolve functional and technical product support issues, manage service communications and updates, and create and update application documentation/knowledge base articles.

Why It Might Be a Fit

This is an excellent opportunity for someone to develop their career in the financial services industry. The role requires analytical and problem-solving skills, ability to pick up and understand technical & business concepts, and excellent verbal and written communications skills.

Requirements

• Experience of the use, support, or development of complex applications
• Numerate or analytical degree
• Experience of web-based applications
• Analytical and problem-solving skills
• Ability to pick up and understand technical & business concepts
• Willingness to learn
• Excellent verbal and written communications skills
• Accurate usage of grammar and meticulous attention to detail
• Strong sense of organization and prioritization
• Ability to multi-task in a rapid-paced environment
• Enthusiasm for what we are trying to achieve and the self-motivation to make a difference
• Reliable and dependable

Benefits

• Private medical insurance
• Life insurance
• Pension matched contribution