Customer CARE Specialist

The Customer CARE Specialist plays a pivotal role in delivering exceptional customer service within a fast-paced, blended inbound and outbound call center. This position is focused on strengthening borrower relationships through proactive communication, effective problem-solving, and providing personalized service across the full life cycle of mortgage servicing.

Requirements

• Maintains highest level of professional behavior at all times even in stressful situations
• Meets confidentiality requirements related to company, customer and financial information
• Communicates in writing, verbally and via email in a clear and positive way
• Meets high-productivity requirements and constantly evaluates and prioritizes work throughout the day to meet frequent deadlines
• Takes ownership of work and completes tasks projects accurately
• Works well in a fast-paced team environment and communicates regularly with other team members to ensure deadlines are met

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Other benefits