As the Director of Client Experience and Women’s Department Store Sales at ETRO, you will be managing the customer experience across all end consumer facing touch points to optimize customer interactions with our brand and foster customer loyalty.
Requirements
- Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement.
- Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption.
- Structures messages in a clear logical manner using the most appropriate communication medium.
- Responsible for the performance and career development of direct reports.
- Actively recruits and hires quality talent to add to DSA team, planning for and creating talent bench at store level.
- Trains and develops quality talent.
- Evaluates and calibrates performance fairly and provides feedback with consistent follow-up.
- Assures that rewards are tied to objectives and requirements.
- Promotes a positive environment of achievement, recognition, and celebration.
- Serves as a role model by establishing and adhering to high ethical standards.
- Leads team in appropriately enforcing policies and procedures, ensuring understanding from all associates.
- Speaks with truth and candor, modeling how to challenge the status quo appropriately.
- Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly.
- Creates a gracious and welcoming environment for internal and external customers as well as other partners.
- Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities.
- Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks.
- Tracks progress against departmental strategies to execute properly and successfully.
- Proactively shares information, best practices, and new ideas with team to improve business and performance.
- Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input).
- Uses critical thinking skills to analyze problems and to recommend viable solutions.
- Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted.
- Continuously builds skills and knowledge through training, coaching, and career experiences.
- Demonstrates a working knowledge and appreciation of the ETRO business and the fashion industry.
- Conveys energy and enthusiasm for ETRO and personal work.
- Adapts personal approach in response to diverse situations and people.
- Responds to unexpected changes in work environment with creativity and resilience.
- Establishes and upholds high personal standards for individual work and environment.
- Maintains a customer-centric mentality versus a solely store-centric one.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
