L1/L2 Support Engineer

Role Overview

We are seeking an L1/L2 Support Engineer to join our Information and Technical Department. The successful candidate will be responsible for handling user inquiries, resolving technical problems, and maintaining documentation.

What You Will Do

Handle user inquiries, resolve typical technical problems, escalate complex incidents, provide user consultations, maintain documentation, and support onboarding and offboarding.

Why It Might Be a Fit

The ideal candidate will have strong communication and service skills, be able to diagnose technical problems, and have a willingness to learn new tools and processes.

Requirements

• Understanding of OS principles (Windows/macOS + Linux), network settings, office software, and basic IT processes
• Ability to perform primary technical problem diagnosis
• Understanding of main IT technologies - network, protocols, routing, OS, domain, cloud, virtualization, accounting, and ERP systems
• Developed communication and service skills
• Ability to clearly and politely communicate with users
• Ability to collect information about the problem and explain the solution in simple language
• Conducting detailed diagnosis and incident resolution
• Organization and willingness to learn
• Ability to work according to instructions, document performed actions
• Willingness to quickly learn new tools and processes, attention to detail
• Ability to conduct extended diagnosis, search for the root of the problem, and possible causes

Benefits

• Official employment
• Vacation - 24 calendar days per year
• Medical insurance after successful completion of the trial period
• Opportunity to propose and implement ideas
• Continuous development and expansion of expertise
• Booking of military personnel on condition of availability of actual military documents