Service Desk IT Technician

Excelitas is seeking a Service Desk IT Technician to ensure overall business success and corporate governance. The ideal candidate will manage incoming incidents, troubleshoot hardware and software issues, and communicate effectively with users to provide updates and set expectations.

Requirements

• Demonstrate strong knowledge of Service Desk operations and ITSM processes
• White glove service and communication skills with VIPs
• Exhibit excellent troubleshooting and problem-solving skills in a technical environment
• Communicate clearly with technical and non-technical users
• Manage multiple tasks effectively in a fast-paced support environment
• Utilize ITSM tools (Freshservice) for ticket management and reporting
• Maintain a customer-focused approach with a commitment to service excellence
• Apply strong organizational skills and attention to detail in daily operations
• Show ability to work independently and collaboratively within a team
• Must be able to lift and move computer equipment

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Equal Opportunity/Affirmative Action Employer