As a Patient Account Representative, you'll guide patients through efficient billing and account management, leveraging expertise to process claims, collect payments, and resolve issues.
Requirements
- High School Diploma or GED and relevant experience in medical billing, collections and customer service.
- Computer proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook
- Strong understanding of insurance reimbursement procedures and revenue cycle process
- Good analytical skills and a firm grasp of calculations and medical terminology
- Exceptional verbal and written communication abilities (English a must; Spanish a plus)
- Ability to work well independently with limited supervision
- Time management and organization to juggle multiple accounts
- Willingness to work claims, appeals and denials to positive outcomes (40-50 accounts per day)
- Communicate to leadership management areas of concern or areas of improvement
- Update patient demographic information and initiate account adjustments
- Ability to work for extended periods of time on a computer
Benefits
- Paid Time Off
- 401k Matching
