Manage a team of 7-10 years of experience, drive process improvement, and maintain low attrition rates.
Requirements
- 7 - 10 years of experience
- Strong people management and leadership skills
- Ability to conduct an appraisal discussion and assess different levels of performance and potential
- Ability to communicate with large teams
- Ability to Understand the domain needs of the process and its key drivers
- Ability to drive and maintain process improvement using Process Excellence Methodology
- Reasonable level of business perspective regarding the internal functioning of BPO/EXL
- Good networking capability and Client facing skills
- Ability to review performance of the KPIs and develop plans for improvement in performance
- Ability to make decisions efficiently and in a fair manner after evaluating possible options
- Demonstrates an openness in anticipating, driving change and influencing colleagues
- Ability to maintain low attrition rates
- Issue resolver – People & Client
- Goal Oriented
- Ability to Handle Multiple Projects
- Ability to reduce operating Cost and improve profitability
- Ability to develop strong Back-up for each project and eliminate people dependency
- Ability to involve in non-project activities
