Junior Case Manager

Role Overview

The Junior Case Manager is responsible for providing exceptional support to customers by managing both technical and non-technical issues related to Expereo's services. This role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience.

What You Will Do

Obtain and verify customer order details, process and take action on supplier and customer maintenance communications, work with a team of network engineers, and manage network and data communication systems.

Why It Might Be a Fit

The ideal candidate should have excellent customer support skills, good knowledge of ITIL Framework, and a thorough understanding of routing and switching concepts. The role requires self-motivation, ability to perform under tight deadlines, and excellent communication skills.

Requirements

• At least 5 years of experience in IT/Telecommunications
• Bachelor's degree in computer engineering/science, Information Technology, Electronics and Communications Engineering or equivalent
• Thorough understanding of Routing and switching, SD-wan and cloud concepts
• Good understanding of IT best practices and procedures, like ITIL v3
• Excellent communication skills, very good verbal and written English skills
• Project management skills
• Self-motivated with ability to perform under tight deadlines and high pressure

Benefits

• Equal Opportunities employer
• Support and celebrate every employee regardless of background, religion, nationality, sexual orientation, age, or physical condition