We are the Intelligent Internet Platform, connecting People, Places and Things anywhere, managing Internet Performance better than anyone else. The Senior Case Manager is responsible for resolving all technical and non-technical issues related to Expereo's services, through liaising with our customers and local providers.
Requirements
- Thorough understanding of Routing and switching, SD-WAN and cloud concepts
- Good understanding of IT best practices and procedures, like ITIL v3
- At least 5 years of extensive experience in IT/Telecommunications
- Excellent communication skills, very good verbal and written English skills, Additional Language skill Such as German, French, Portuguese preferred
- Self-motivated with ability to perform under tight deadlines and high pressure
- TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements
- Switching technologies with extensive hands-on Cisco Nexus & Catalyst Switches
- Extensive hands-on on switching technologies like STP, VLANs, multi-layer switching etc
- Routing technologies are extensive hands-on Cisco and Juniper routers. In depth understanding of OSPF and other routing protocols. Device Redundancy protocols like VRRP, HSRP, NSRP etc
- Wireless Controller supported AP's with extensive hands-on Cisco Wireless Controller
- In-depth knowledge in different types of VPN solutions like MPLS, SSL VPN, IPSEC (Site-to-Site and Remote Access) VPNS
- Experience in working in Network Management & Monitoring Tools, Solar Winds
- CCNA Certified (Mandatory), Preferably CCNP certified
- Preferably JCNP, AWS, SDWAN certifications
Benefits
- Beyond the Job
- We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.
- EEO (Equal Employments Opportunities) Statement:
- Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.
