Product Development Expertise Center Support Agent

Role Overview

Join a dynamic and expanding team in Valcourt, QC, as a Product Development Expertise Center Support Agent. Expleo is a trusted partner for end-to-end, integrated engineering, quality services, and management consulting for digital transformation.

What You Will Do

Respond to client requests, propose solutions, participate in work procedure development, collaborate with clients, conduct research, document issues, and escalate complex issues.

Why It Might Be a Fit

This role offers a professional and dynamic work setting, cutting-edge industrial projects, and a comprehensive benefits package. Ideal candidate has strong organizational skills, autonomy, and ability to manage multiple projects at once.

Requirements

• Programming languages and software: knowledge of Jira Service Management (an asset), Microsoft Office Suite, and Google Suite
• Ability to understand and apply work instructions
• Ability to handle multiple tasks simultaneously
• Understanding of product development processes
• Strong organizational skills, autonomy, and ability to manage multiple projects at once
• Attention to detail and strong work discipline
• Strong analytical and problem-solving skills
• Good interpersonal skills and the ability to interact with various stakeholders
• Ability to work under pressure
• Experience in product design is an asset
• Experience: 2–5 years
• Languages: advanced level (spoken/written) in French; English optional

Benefits

• Comprehensive benefits package
• Bonus: relocation